Please read carefully
• orders are prepared and shipped once confirmed.
please keep your phone available so the courier can reach you.
• delivery usually takes 7–10 days depending on your location.
• exchanges are available within 14 days after receiving your order.
• products must be unused, unopened, and in their original condition to qualify for an exchange or refund.
• for hygiene and safety reasons, opened or used products cannot be refunded or exchanged.
• shipping fees are non-refundable.
• if the courier leaves your address and the order is refused, returned, or cancelled, a 100 EGP shipping & handling fee will apply.
• refunds are processed only in cases of damaged, defective, or incorrect items.
• please check your order upon delivery and contact us immediately if there is any issue.
thank you for understanding ♡
